Outsourced HelpDesk Services
US Based Staff - 21st Century Tools
Managing
an in-house HelpDesk with no outside support is so... 20th century. Even the fortune 1000 are
now outsourcing at least some portions of IT support because the
broad range of skillsets needed and the sheer volume of per user
tasks cannot be met by inhouse staff or single company budgeted
tools. More often than not, in house staff are not able to cover the
demanding 24.7 Global Economy we now work in. Too often, such
staff is focused solely on user support and is not able to deal with
proactive issues or planning and issue resolution becomes more
demanding than strategy. Coupled with the rise of teleworkers who
present a whole new level of challenge and you have a prescription
for trouble.
Why use GeeksOnTime Helpdesk Services
We
made our name on our own award winning Service Management HelpDesk
helping to ensure quality and consistency throughout the nation in
the deployment of our onsite technician services. As technology
became more effective and broadband reach increased, we were able to
utilize that HelpDesk team for something much greater remote user
support and assistance.
Key Features
- Through the work of our IT Managed Services division, we
provide 15 minute HelpDesk response to each and every user
covered by our platform. We exceed this mandate better
than 95% of the time.
- We are able to remote to users, distribute software,
files , manage backups and disaster recovery and be a complete
extension of your HelpDesk.
- Through our own hosted call center technology we can
be an extension of your HelpDesk or give you the tools to audit
our work.
- Our award winning customer service culture allows us to
better serve users at every level of your organization.
- Other Call Center based HelpDesks can only do remote
services. If we need to dispatch an onsite technician, we can do
it - nationwide!
No 2 companies' needs are the same
Call us for a free evaluation of your present HelpDesk needs. Let
us work through your existing challenges and let's see if our US
Based HelpDesk staff can give you the support you need.