Multi Location Digital Phone Service
• Professional
•
Reliable
• Improved Appearance
• Cost Effective • Disaster Recovery Proof (no single point
of failure)
Many businesses are looking at VOIP for cost savings but
forgetting the real importance of Digital Phone Technology, the
improved customer presentation, the enhanced work flow through
unified communications, and the overall security.
Supporting branch offices would be unthinkable today without
email. Yet many such satellite locations are still completely cut
off from the "mother ship" when it comes to their phone systems.
Each site acts as its own island with its own numbers, phone
hardware, and services with not ability to network their
capabilities. There is no central management because it used to be
too expensive to do call routing. But now, all calls in a
hosted environment originate from sophisticated central data
centers and can be routed to all of your locations. Even your HQ can
be a mere termination point for your phone system. In an outage or a
disaster, your phone service appears live to the outside world and
you can setup again wherever there is sufficient bandwidth to
support it.
Amazing Features Not Possible in Traditional Phone
Service
What if you could have site to site 3 digit dialing where staff
members in the San Francisco office could reach out the Chicago
office for a quick chat? It might only save a few seconds but mapped
out over 1000 calls a year, that could be big savings in labor. Or,
what if your Minneapolis branch could be patched through customer
calls from your Ft Lauderdale branch when the need required it?
Would that look like some pretty seamless teamwork to your
customers? It would feel to the caller as if everyone is in the same
room.
What about the supporting of teleworkers? What if you could
give each one of them a direct dial phone to use wherever they
go, appearing to be "in the office" and part of your team to
everyone they deal with? Or how about being able share call
reception duties amongst similar employees at all locations so that
if the marketing team in Virginia was "busy" the Phoenix marketing
group could take the overflow? That would be like doubling your
staff without adding any cost!
All of this is possible in a secure, hosted Digital Voice
environment. GeeksOnTime knows all about it because we have been
operating with it ourselves and using it for over 6 years. Our
entire call center platform, and every one of our extensions on
virtually every call we have with you is Digital and Hosted. Don't
let anyone fool you about call quality issues or network failures
when it comes to Digital Voice services. Our entire organization is
a 24.7 patchwork of offices, remote workers, and satellite
locations. Each GeeksOnTime staff member can receive and transfer
calls from our main switch and call center application wherever they
are, at home or at a client site, in their main city or on the road.
It works beautifully and gives you the ability to "tie everyone
together" on the same platform.
What Would You Do With the Perfect Phone System
?
The real beauty of a hosted system is the simplicity of it and
the ability to design it as you wish. One of the key benefits of
working with GeeksOnTime is we understand how to visually design
your call flow based on analysis of your business. How should
marketing calls be routed after hours? If we can avoid them going to
voicemail do we want them to be answered by a live human being? For
accounting inquiries, who (and in which office) should have voice
mails routed to them? Do we want to permanently archive all HR voice
mails? The opportunities to design the perfect system is endless.
All it takes to make it happen is a few mouse clicks. The technology
is here and the ability to control costs, create the perfect call
flow, and increase worker productivity is here.