Why GeeksOnTime?

There are a number of service options for Enterprise IT support. Yet none of them seem to be the right fit for today's changing markets. For most IT department heads or business owners reading this page, it is a reality that the support process they have in place now is failing. After all, why else would you be here other than to find a better solution?

 Why should you choose GeeksOnTime? Because we manage the process!

GeeksOnTime is an innovative approach to multi location services blending several key services in one. We are not a mere "tech dispatch" team but an actual Service Management HelpDesk. Our award winning team of supervising technicians, or HelpDesk Service Managers,  manage the process for you. As a HelpDesk ourselves, we understand what the challenges are. We know that the job is technical but also know that only about 80% is about technical expertise. And  the other 20%  is the % that can "bring down the house".  We also know that planning, supervision, and documentation are critical to how your business operates and it comes across to your staff and customers.

We also know that merely "throwing a tech" at a problem is prescription for disaster. No single tech can properly address all things to all situations. It is a team approach where we marry our HelpDesk expertise with our onsite technicians' skillsets, our Project Management to their execution and that makes all the difference.

It is this passion for excellence that nominated us 2 years in a row for Best Customer Service Finalist by the American Business Awards and for which we won Best Customer Service Executive against a hotel chain. No other IT company can boast that kind of accolade.

What sets us apart from all the rest? The Human Element of IT

Perhaps as critical as anything else you read on this page is understanding that we understand your end users, the people who sit behind the machines and use them, better than anyone else. Simply put, we know the human element of IT.

Let's face it. Technology support is a highly emotional area. When computers break down or a network is inaccessible and a worker cannot email his client (or his boss), all hell breaks loose. Most technicians' mindsets are not geared to listening or acknowledging their concerns. They want to fix things and get on their way. Too often, missed expectations result and things of critical importance to the user are missed even though the technician has done a technically feasible job. By the same token, a tech who communicates well and may have missed something here or there can get rave reviews. A perfect scenario blends both humans and machines and GeeksOnTime has institutionalized this blend of communication and technical talent by marrying the 2 elements in everything we do.

How can you trust we know how to serve end users so well?

The answer is clear. GeeksOnTime is not only an enterprise service company, we also serve small businesses and even residential customers as well. For a Small Businesses under our subscription-based IT Managed Services program, we are that organization's entire 24.7 HelpDesk providing each and every user in the company with 15 minute HelpDesk response. For residential customers, we deal with the most individual of needs helping people of all ages to make more use of their computers, wireless networks, and digital tools. This broad range of user experience and customer service friendliness gives us the ability to listen, understand and communicate expectations and results. We are your best representation at every level.

• Nationwide Coverage
• Central HelpDesk Service Management
• Award Winning Customer Service
• Better End User Experience