Hosted Call Center Technology
Today's Hosted Digital Voice services allows you to deploy a
professional call center platform using your own HelpDesk or
marketing staff across several locations and time zones without the
all the hardware and software costs that once were associated with
it.
GeeksOnTime
uses hosted call center applications for customer service, HelpDesk
support, and new customer requests and we blend staff, technicians,
customer service, and even our own overflow services so that our
phones are answered 24.7 and we can respond to customer inquiries in
real time. Our staff work in homes, executive suites and offices
working across several time zones. We are able to track incoming
calls, wait/hold times, and other key reporting statistics and even
monitor calls and train staff who work at various locations.
Call us today to find out how you can deploy your own call center
technology. Whether you need 5 lines or 400, we can help you achieve
the platform you need. And if you need it staffed by
HelpDesk technicians we can do
that as well.