1-800-GeeksOnTime is not a marketing agency or a simple technician
service directory. We are more than just a group of service techs who
come to your home or business. We are also a HelpDesk and we are a
service management community dedicated to empowering you in the service
experience..
We are the finest model in technology support today because we
understand the people who use technology. We know their
frustrations are as important as the fixes, and the solutions
communicated are nearly as important as providing them. We know
the emotional and human component of technology.
We
augment our nationwide network of over 1200 service technicians with an
award winning 24.7 HelpDesk staffed by knowledgeable, friendly service
staff who know their job and the tools that make it work.
We are technicians, helpdesk members, executives and customer service
staff with a superior mission to help computer users to be left more in
control of their technology than when they called us.
Who are we? We are your technology assistants looking after
your interests. Or course, yes, we will book an onsite or remote technician
for you and resolve issues remotely but we will also be accountable for what is done
and ensure your are satisifed in every reasonable way possible.
This is superior service in an industry that has long lacked the need
to understand what service is all about. Based on the original
principles put in place by our Founder,
1-800-GeeksOnTime continues to expand its capabilities without ever
losing its core service focus that created our reason for being.