Our service process is unlike any other technology support company in
the industry. We don't simply "throw a technician" at a problem.
Computers and technology are too complicated to consider that any one
technician can be all things to all people. Success requires
coordination and management.
A Dedicated HelpDesk Service Manager
So, every GeeksOnTime service request is assigned a dedicated
HelpDesk Service Manager whose job it is to bring all the elements
together that ensure your satisfaction. It begins with listening to your
situation and that you have fast response. We are use to responding to
service requests in minutes, 24.7 giving you immediate help towards
resolving your issues.
A GeeksOnTime Service Manager is not only a highly qualified helpdesk
technician but a strong communicator as well helping you understand the
process, giving you good advice and helping select just the right
technician for the job. At all times, they will be looking to save you
money even if it means not using our service. We won't intentionally
work on a computer that we know is to old to fix when you ought to buy a
new one. We also won't tell you something is guaranteed if it is not.
You will get the "straight scoop" from us at all times. Do we do this
because we are good people? Sure, we think we are but we are also smart
about business and we know that if you come to trust our advice, even if
it means making less money from you now, that you will come back to us
again and again.
Clear Game Plan
And, because we do our homework finding out what is going on before any
technician ever sets foot in your home or provides remote computer
service, our techs can get "right to it" without wasting your time (and
money) trying to figure out what needs to be done. In most cases, our
techs walk in the door with a clear game plan because our HelpDesk team
has given them clear instructions. It works best for everyone.
And, because we are a HelpDesk, any technician issue that requires
additional support (and even the best onsite technicians occasionally
need that) we can provide it while the call is going on. This ensures
you get the best of our talent, not only the technician in your home but
our entire team of talented technicians from around the country.
Service Does Not Stop When the Technician Leaves
Through our management, supervision and partnership with the technician
onsite, we are able to provide you continued support even when the
technician leaves. No longer do you have to worry when the tech leaves
that you are left "in the dark".
Our service management is what makes the difference. We guide you
before, during and after the service and help you all through it.
It is that attention to detail that makes the difference and it is our
attention to your needs that makes it as well.
Call us now to address any issues with your computer or network and see how
good our service management is. Book online or
call us at 1-800-GeeksOnTime(1-800-433-5766)